21 Bialik street
Tel Aviv
february 11, 2010


Ms. Cathy Holmes
(Name of the travel agency)
106 Pioneer street,
Nevada

Dear Sir/Madam(ww. - Ms. Holmes),

I have been a satisfied customer of your agency for almost five years. However, the last trip I tool(ww.) on February 1, 2012 was not satisfactory. There were many reasons. The room's(מיותר) service (at the hotel....we stayed) was lame and the tour guide wasn't friendly.

In the light of the information given above I would like to add more information(what?). The tour guide was apathetic and when we asked him questions and showed interest, he ignored us. Moreover, instead of explaining information(phr.) to us he fell asleep on the bus.

In addition, the room service(explain where) was awful. After sitting on a hot bus for 5 hours we wanted to freshen up before dinner. When we opened the bathroom door, to our amazement, these(ww.) was one little face towel. We called room service and we got the towels 4 hours later when we were asleep.

I am confident that it is not your policy to provide such bad service. I am sure you want your customers to be satisfied. If I don't get full compensation I will go to a lawyer(phr.) and furthermore publish this letter in the "Jerusalem Post", where my aunt works.

Very truly yours,

Ashton Kutcher

Please correct your work.
(80)
Daphna